Product return and refund
In the case of distance or off-premises contracts, the buyer has the right to notify the company within 14 days of receipt of the product that he is withdrawing from the contract, without having to give him a reason for his decision. Withdrawal from the contract is announced by e-mail at info@neandarthal.si.
Terms and conditions of return
The right to return products shall be deemed correctly exercised once the following conditions have been fully met:
- A. The return authorization form must be correctly filled in and sent to the Vendor within fifteen (15) days from the date of receiving the product.
- B. The products should not have been used, worn, washed, show any signs of wear or be damaged.
- C. The identification tag must still be attached to the product. All products sold by the Vendor include an identification tag. Please try the products without removing the tag. Returned products without the tag will not be accepted.
- D. The products must be returned in their original packaging, complete with any accessories sent together with the item (e.g. dust bags, etc.).
- E. Returned products must be sent from the country that you submitted the order from.
- F. The returned items must be picked up by the courier within fifteen (15) days from the date when you submitted the return authorization form.
- G. The cost to the consumer of returning the goods is the cost of sending the goods.
- H. The buyer does not have the right to withdraw from the contract if the product is manufactured according to his instructions and adapted to his personal needs.
If you have met all the conditions requested, the Vendor will refund you the price of the products purchased. You will be notified if the returned products cannot be accepted due to failure to comply with the conditions set out above. In this case, you may choose to have the products returned to you at your own expense. If you refuse this delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products.
In the event of withdrawal from the contract, the tenderer shall return all payments received no later than 14 days after receipt of the returned goods. The provider makes the refund of the payment to the buyer exclusively by transfer to his transaction account or to the account used for purchasing.
Errors, Inaccuracies and Omissions
The bidder must deliver the goods to the buyer in accordance with the contract and is liable for material defects of the product:
- if the product does not have the properties necessary for its normal use;
- if the product does not have the characteristics necessary for the specific use for which the buyer buys it, which was known to the provider;
- if the product does not have the characteristics and merits that have been explicitly agreed or prescribed;
- if the tenderer has delivered a product which does not conform to the model or model, unless the sample or model has been shown only for the purpose of notification.
The suitability of a product for normal use shall be assessed in the light of normal goods of the same type and taking into account any statements made by the tenderer on the characteristics of the goods which he has made, in particular through advertising, product presentation or indications on the goods themselves.
The buyer can exercise his rights under a material error if he informs the provider about the error within 14 days from the day of reception of the goods. The buyer must describe the error in detail in the error notice and allow the provider to review the matter. The buyer may notify the provider in person, of which the provider must issue a certificate.
A buyer who has correctly notified the provider of an error has the right to request him to:
- fix the product defect or
- repay part of the amount paid in proportion to the error, or
- replace the defective product with a new defective product or
- refund the amount paid.
The consumer’s rights referred to in the first paragraph shall be extinguished by 30 days from the date on which he notified the provider of the material defect. If the existence of a defect in the product or an irregularity in the service is not disputed, the provider must as soon as possible, but no later than eight days to comply with the customer’s request. The provider must respond in writing to the customer at the request no later than eight days after receiving it, if the existence of an error on the product or an irregularity in the performed service is disputed.
A material error is not recognized in the following cases:
- if the customer has not followed the instructions for use or care guide, described HERE
- if the buyer has handled the product negligently or unprofessionally,
- if the product has not been properly maintained.
We hope that these conditions meet everyone`s expectations and that good will prevail and no one will ever be in miss.
Thank you!